Our Services
Our Service to You
Discover more about our extensive range of professional services. We constantly update this page, but if you still can’t find what you’re looking for, please feel free to get in touch with us – we will be more than happy to help.
Our Services
Consulting
We always put our focus on our customers. We analyse your business workflow, indentify the optimisation potential. Based on this analysis we can implement solutions and provide you with services that help your business to grow.
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Customer Service Outsourcing
Our aim is that you and your customers are completely satisfied with your products and services. Personal expenditures for a good customer service are high and often difficult to bear for a small business or startup company.
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With us you can provie your customers with a state of the art customer service without the high cost involved.
IT Support
Most processes in the customer service field are supported by IT systems. The IT systems often need to be adapted to your business needs and internal processes. We support you with the implentation and ongoing support of such solutions.
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Consulting
We offer consulting for your customer service and corporate identity. Our specialists having a long experience in the customer service field and are able to provide their knowlegde to optimize your business.
We can provide you with best practice advise for your cooperate communication, help you design and formulate your communication and letters to your customers.
We can take care for you printing, lettershop and mail handling.
If needed we can thoroughly check your website to make it optimized for product sales.
To increase your sales, we are offering our support to implement efficient strategies for your online and offline marketing. The online strategie will include the research for the right channels for your marketing campaign, the design of banners and other type of ads, and finally the implentation of a targeted keyword strategie. With this tools you are able to increase your sales and target your marketing campaigns more effeciently.
We can help you implement the the AML and KYC routines necessary for implemtation of online payment processes.
Customer Service Outsourcing
A good and professional customer service is essential for a business. Customer service is one of the most important aspects of a business.
Often, customer service is the only contact a customer has with a company, so it is especially important to provide an exceptional experience.
On the other hand, a good and professional customer service can be difficult and costly to achieve.
Often for small businesses and startups there are not enough service requests to justify one or more employees to your customer service. But customer service needs time and attention when it is requested. Handling complaints or unhappy customers needs good educated personal.
We can provide you with a solution, which enables you to outsource your complete or parts of customer service to us. We can handle all aspects of your customer service in the most professional manner and with reasonable costs. You just pay on a case base model the services your customers require. With OCS Service there is investment in personal resources, technologies or infrastructure for your customer service. We can handle all this aspects with our broad and experienced network of partners.
IT Support
Maintaining IT systems with an in-house IT staff can be costly and leave you without expertise in the latest technologies. Especially for smaller companies, which cannot afford fulltime IT staff, it is difficult or nearly impossible to implement and maintain state of the art IT systems. Our IT Support can help you with this task. To do this effectivily and in cost saving way, you can use cloud based software and systems. We help you with the implementation of a cloud based business process. This will free you from buying and maintaining expensive server hardware and software.
With the cloud based IT solutions available today, you can virtualize and optimize your business processes and your company is able to access to equally powerful solutions your much bigger competitors have accees to.
To reach this targets, we can support you in all the necessary steps. We can search for a solution in the market which fits your needs. We can install and customize this solution and we can keep it up and running for you.
With our helpe you don't have to worry much about your IT, you just can focus on your daily business.
Our Philosophy
Quality
Everything we do centers on providing services of the highest level of quality. We won’t stop until you’re 100% satisfied – that’s a guarantee.
Efficiency
We pride ourselves on our efficient procedures and solutions, but we continually strive for improvement in order to deliver results more effectively.
Fair Prices
Satisfying customers is our top priority. That’s why we believe in offering fair and transparent prices with no hidden fees or extra charges.